When I attempt to connect my Toshiba Encore 8 to an external display I cannot duplicate (mirror) what is on the tablet with the screen. I can extend the desktop or have one screen displayed at a time but not get the same thing on both screens. Here’s why this is a problem:
The Encore 8 is a touch screen tablet, it doesn’t ship with a keyboard nor mouse so presumably this is designed to be used with your fingers. But if you connect a display using the provide micro HDMI port there is no way of using the touch display what’s at the end of the HDMI cable using your finger. This is all because it is not possible to duplicate the screen.
You can plug in a USB mouse and control what’s happening on the other screen with it. It doesn’t have to be USB as you can connect a Bluetooth mouse and achieve the same result. The problem is no one seems to have mentioned this to Toshiba.
Toshiba doesn’t appear to know this is an issue
When looking at their marketing material Toshiba are keen to point out how you can use the micro HDMI port to share your media. When I’ve raised the issue with support they have advised the following.
Thank you for your recent reply. We’re sorry to hear this not help you with duplicating your screen to your TV. Please follow these steps to try and get your screen to duplicate to your TV:
- Connect the TV and the tablet using your HDMI cable, and make sure the TV is on the relevant HDMI input
- Make sure both devices are on
- On the start (on the tablet), swipe your finger in from the right to show the Charms bar
- Select ‘Search’ and type display in the search box
- Select ‘Project to a second screen’
- Select ‘Duplicate’
You should now get a duplicate of your tablet screen on your TV, you may have to rotate your screen/tablet to get a better picture fit.
Of course I’ve tried this and sent them back a copy of the error message “The display settings could not be saved. Please try a different combination of Display Settings.” I get when trying to follow their advice. Oh and I forgot to mention that it takes days for them to return an email despite me responding within hours of theirs.
Dell appears to have updated drivers for the Z3700 series system on a chip but having tried these (as suggested in various forums) they have not made any difference.
I feel that I’ve bought a pup with support not knowing how to handle my queries and there being no effort to actually try and find out if there is an underlying problem. Sure the tablet is a bargain but it should be able to function as advertised.
Toshiba have got back in touch and acknowledged the issue with the following message:
Thank you for your recent enquiry. We are sorry that you are still having issues with duplicating the display on this tablet.
We have been made aware of an ongoing issue with the WT8 tablet and external displays that means that is does not support the full range of operations that are provided by Windows 8. There will be an update rolled out for the WT8 tablet to resolve this issue but we do not currently have and ETA on this. We would advise that you check the software updates regularly on the tablet.
Get in touch
Please get in touch if you are experiencing the same problem or better still if you have found a way of making this work.